OUTsurance has opened applications for its OSS Hastings Learnership Programme 2026, offering unemployed South African youth a structured opportunity to gain real workplace experience in the insurance and financial services sector. This 12-month learnership combines practical call centre exposure with formal training, while providing a competitive monthly stipend that supports learners throughout the programme.
This opportunity is well suited to young people who are eager to build a career in customer service, insurance operations, and financial services, even if they have no prior work experience.
About OUTsurance
OUTsurance is one of South Africa’s most recognised and innovative insurance companies. The organisation is known for its customer-focused approach, modern systems, and strong commitment to skills development. Through accredited learnership programmes, OUTsurance plays an active role in addressing youth unemployment by creating practical entry points into sustainable careers.
About the OSS Hastings Learnership Programme 2026
The OSS Hastings Learnership Programme is a structured, work-based learning programme aimed at unemployed youth who are interested in working in a call centre and customer service environment. Learners are placed within OUTsurance’s operational teams, where they gain hands-on experience while completing formal qualification training.
Successful applicants will enter into a fixed-term learnership agreement with OUTsurance and receive a monthly stipend for the full duration of the programme.
Learnership Overview
Programme Name: OUTsurance OSS Hastings Learnership Programme 2026
Duration: 12 months (fixed-term contract)
Industry: Financial Services and Insurance
Monthly Stipend: R12 000
Location: South Africa
Training Model: Workplace learning combined with formal qualifications training
This learnership is designed to prepare participants for long-term employment in the insurance and contact centre industry.
Working Hours and Training Structure
Learners will work according to a structured shift system that reflects real operational conditions in a call centre environment.
Shift Schedule
Friday to Monday: 9-hour shifts
Saturday: 8-hour shift
Sunday: 5-hour shift
Two weekdays off per week (Tuesday, Wednesday or Thursday)
In addition, one full weekday per week is dedicated to on-site qualifications training. Learners may also be required to work full days on South African public holidays if scheduled on the roster.
This structure ensures learners gain both practical experience and formal learning time throughout the programme.
Minimum Requirements
Applicants must meet all of the following criteria to be considered:
Grade 12 / Matric qualification
South African citizen
Between 18 and 35 years old
Unemployed for the last 6 months
Computer literate, including basic Microsoft Office skills
No prior work experience required
Not previously registered on a learnership with INSETA
Meeting these requirements is essential for eligibility.
Skills and Competencies Required
OUTsurance is looking for learners who demonstrate the right attitude and potential to succeed in a fast-paced customer service environment. Successful candidates should show:
Strong interpersonal and communication skills
Ability to build relationships with customers and colleagues
Professionalism and initiative
Adaptability and a positive response to change
Ability to multitask and manage pressure
Self-motivation and a strong willingness to learn
These competencies are critical for success during the learnership and beyond.
What Learners Will Gain
Participants in the OSS Hastings Learnership Programme will benefit from:
Practical workplace experience in a real call centre environment
Formal qualifications training aligned with industry standards
Exposure to insurance and financial services operations
Development of communication, customer service, and problem-solving skills
A monthly stipend of R12 000 to support participation
Improved employability and career readiness
For many learners, this programme serves as a stepping stone into permanent roles within the insurance and financial services industry.
How to Apply
Applications must be submitted online through the official OUTsurance recruitment platform.
Click here to apply for OUTsurance OSS Hastings Learnership Programme 2026
Applicants are encouraged to prepare an updated CV and ensure all information is accurate before submitting their application.
Conclusion
The OUTsurance OSS Hastings Learnership Programme 2026 offers unemployed youth a powerful opportunity to gain skills, experience, and industry exposure while earning a monthly stipend. With structured training, real workplace responsibility, and the support of a leading insurance company, this learnership provides a solid foundation for long-term career growth in financial services and customer operations.
