Postbank Customer Service Clerk (CSC) Positions – 100 Vacancies for 2026

Postbank has officially opened 100 Customer Service Clerk (CSC) positions across all nine provinces in South Africa. These roles are based in partnered retail stores, giving you the chance to help everyday South Africans access safe, reliable, and convenient banking services. This fixed-term contract offers practical banking experience, skills development, and exposure to digital financial services, making it an excellent stepping stone for your career in the banking sector.

This opportunity is perfect for:

• Job seekers with customer service or cashier experience
• Young professionals looking to enter the banking and financial services sector
• Candidates seeking national exposure and long-term career growth

Quick Overview

• Job Title: Customer Service Clerk (CSC)
• Employer: Postbank
• Contract Type: Fixed-Term Contract
• Closing Date: 16 January 2026

Locations & Available Posts

⚠️ Successful candidates may be required to move between sites within a 30km radius.

Purpose of the Role

The Customer Service Clerk (CSC) is the frontline representative of Postbank in retail partner stores. You will:

• Assist customers with starting and completing banking transactions
• Ensure all transactions are secure, compliant, and accurate
• Help customers transition from assisted services to self-service digital channels

This role serves as the bridge between traditional banking and modern digital banking solutions.

Minimum Requirements

Essential

• Matric (Grade 12)

Preferred / Advantageous

• NQF Level 5 or higher in Banking, Financial Services, or Customer Management
• At least 2 years of customer-facing experience in banking, retail, or financial services
• Experience as a teller, cashier, or customer service representative

Skills & Systems

• Familiarity with Postbank or similar platforms is an advantage
• Computer literacy: MS Word, Excel, PowerPoint, Outlook

Key Responsibilities

Customer Interaction & Support

• Welcome customers and identify their banking needs (deposits, withdrawals, balance enquiries, redemptions)
• Authenticate customers using South African ID and registered mobile number
• Ensure compliance with CIF profiles, KYC, and AML requirements
• Educate customers on digital banking solutions including mobile apps, USSD, and ATMs

Transaction Facilitation

• Assist with transactions via CSC terminals or tablets
• Generate secure barcodes or OTP slips
• Issue slips for completion at retailer tills
• Confirm transaction status and resolve issues like expired OTPs or failed validations

Operational Controls & Governance

• Track voucher lifecycle (Created → Used → Expired → Cancelled)
• Submit daily reconciliations and log exceptions
• Follow anti-fraud policies, data privacy regulations, and security protocols

Customer Education & Digital Migration

• Encourage adoption of self-service banking
• Demonstrate app usage, USSD processes, PIN resets, and device linking

Service Quality & Performance

• Maintain Postbank Service Level Agreements (SLAs)
• Take part in service improvement initiatives
• Ensure strict confidentiality of customer data

How to Apply

Applicants must submit certified documents (not older than 3 months):

• Updated CV
• South African ID copy
• Matric certificate
• Post-matric qualifications (if applicable)
• Proof of residential address

Provincial Application Emails

Closing Date: 16 January 2026 – late applications will not be considered.

Conclusion

The Postbank Customer Service Clerk programme is more than just a job—it’s a career-launching opportunity. You’ll gain hands-on experience in the banking sector, develop valuable customer service and financial skills, and become part of a growing national network. If you’re passionate about helping people, eager to learn, and ready to take your first step into the financial services world, this is the perfect role for you. Don’t miss your chance to join Postbank and build a rewarding career from the ground up.