OUTsurance Call Centre Learnership 2026 – Who Qualifies and How to Apply

The OUTsurance Call Centre Learnership 2026 is a 12-month paid opportunity for unemployed youth to gain real call centre experience in the insurance industry. See who qualifies, what the programme offers, and how to apply.

The OUTsurance Call Centre Learnership 2026 is a 12-month structured learning programme designed for unemployed youth who want practical experience in a professional call centre environment within the financial and insurance sector.

This is not permanent employment, but it is a serious workplace learning opportunity that gives you real exposure, daily responsibility, and industry-relevant skills that can open doors in insurance, customer service, and financial services.

If you have an interest in call centre work and want to build a foundation for a long-term career, this learnership is designed exactly for that purpose.

About OUTsurance

OUTsurance has been a major force in the South African insurance industry for over 28 years. The company is known for combining digital innovation with strong human values, creating an environment that balances performance, professionalism, and energy.

Their success is driven by people who take initiative, engage with customers professionally, and adapt quickly in a fast-moving environment. This learnership forms part of OUTsurance’s commitment to developing future talent while maintaining high service standards.

What the Call Centre Learnership Is About

This learnership is a work-based learning programme aimed at unemployed youth who need workplace exposure.

Over a 12-month period, learners will:

• Gain hands-on call centre experience
• Practice real workplace skills
• Learn how customer interaction works in the insurance industry
• Develop professional communication and problem-solving abilities

Learners will sign a fixed-term learnership agreement for 12 months. This is not an employment contract, but participants will receive a monthly stipend while completing the programme.

The role falls under a FAIS Non-Financial Advice Giving category, meaning you will not provide financial advice but will operate within a regulated insurance environment.

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What You Will Be Doing During the Programme

As a learner, you will be exposed to real call centre operations, which may include:

• Handling customer interactions professionally
• Communicating clearly and confidently over the phone
• Following company processes and compliance requirements
• Managing multiple tasks in a fast-paced environment
• Learning how insurance service teams operate day to day

This experience is meant to prepare you for future opportunities in call centres, insurance administration, and customer service roles.

Key Skills and Competencies OUTsurance Is Looking For

OUTsurance is clear about the type of learner they want. This programme suits individuals who are serious about learning and professional growth.

Successful candidates should demonstrate:

• Strong interpersonal and people skills
• The ability to build and maintain relationships
• Initiative and willingness to take responsibility
• Professional behaviour and attitude
• Adaptability and a positive response to change
• The ability to handle pressure and multitask
• Clear communication skills
• Self-motivation and a genuine desire to learn

Basic computer literacy is an advantage and will help you adapt faster in the role.

Who Qualifies for the OUTsurance Call Centre Learnership 2026

To be considered, you must meet all the minimum requirements.

You must:

• Have a valid Matric certificate
• Be a South African citizen
• Be between 18 and 35 years old
• Be unemployed for the past 6 months
• Not have participated in a learnership before
• Be eligible for an INSETA learnership programme
• Be computer literate (Microsoft Office)

A completed degree is beneficial but not required.
No previous work experience is needed for this programme.

Location and Work Arrangement

• Location: Centurion
• Contract type: Fixed-term learnership (12 months)
• Industry: Insurance and financial services
• Role type: Call centre learner

This programme is suited to individuals who can commit fully to a structured learning environment for the full duration.

Employment Equity

OUTsurance applies its Employment Equity goals during recruitment. Preference may be given to suitably qualified candidates from designated groups, in line with company policy.

How to Apply for the OUTsurance Call Centre Learnership 2026

Applications must be submitted through the official OUTsurance recruitment platform.

Before applying, make sure:

• Your CV is updated and accurate
• Your Matric details are clearly stated
• You meet all INSETA learnership requirements
• You are available for the full 12-month period

Applications are handled online only, and only shortlisted candidates will be contacted.

Apply through the official OUTsurance recruitment site

Final Thoughts

This learnership is ideal for someone who wants structured exposure to a professional call centre environment without needing prior experience. It builds confidence, workplace discipline, and industry-specific skills that employers value.

If you are unemployed, motivated, and serious about starting a career in insurance or customer service, this programme is worth applying for.